FAQ
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We gladly accept most Visa debit/credit cards along with MasterCard, American Express, Discover, Google Pay or regular account payments all through Shopify Payments or PayPal. Buy now. Pay later. No fees by Klarna and Vipps.
HOW LONG DOES DELIVERY TAKE?
We try our best to get all orders picked, packed & shipped within 3-5 working days, If you've ordered during a sale period or used a discount code please allow a few more days for your order to ship due to a higher volume of orders coming in.
We are currently a 1 man run independent brand with everything picked, packed and shipped from our warehouse in Oslo. I know you're excited to get your order, But please be patient as I'm going as quick as I can :)
*International orders - please allow 1-3 weeks for delivery*
DELIVERY DURING SALE
Whilst we are working hard to get your order to you as quickly as possible, it may take a little longer than normal to dispatch due to the amount of orders we have at this busy time. If you have ordered during a sale period you should expect to receive your order within 6-14 working days. Thank you for your patience.
HOW DO I GET SOME FREE STICKERS?
All orders come with free stickers. (when in stock)
DO YOU TAKE RETURNS?
We do offer exchanges for different sizes as long as the item is in its original condition.. Read more here.
*Please note, All items purchased during a 'sale' are final, and can not be refunded or exchanged*
DO YOU OFFER WHOLESALE PRICES FOR SHOP ORDERS?
Yes, and we'd love you to stock us! Please send an email to hi@rimfrostco.no for more info.
HOW IS IT BEST TO WASH MY T-SHIRT?
We recommend that all tee/hoodies should be washed inside-out at 30 degrees.
Do not tumble dry or iron printed design. Hang dry and save the world.
IF YOU HAVE ANY OTHER QUESTIONS PLEASE GET IN TOUCH ->
Rimfrost Clothing AS | Org.Nr. 914 349 761
Rathkes Gate 2, 0558 Oslo - Norway
hi@rimfrostco.no | (+47) 930 87 442